We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy Statement explains the types of personal Data we collect and how we handle and protect this data.
We shall keep your Personal Data confidential and shall ensure that our policies and practices related to the collection, use, retention, disclosure, transfer, security and access of your Personal Data are in compliance with Hong Kong laws and regulations.
Personal Information Collection Statement (“PICS”)
This PICS is issued pursuant to the PDPO in relation to the operation of our retail business by Atease Healthcare Limited (referred to as “we” or “us”).
1. This PICS is last updated on the Effective Date.
2. Definitions
Under this PICS, unless the context otherwise requires, the following words and expressions shall have the following meanings:
2.1. “Database” means the database of our customers’ Personal Data.
2.2. “Effective Date” means 7 April 2021.
2.3. “Our Customer Hotline” the hotline telephone number available on Our Website.
2.4. “PDPO” means the Personal Data (Privacy) Ordinance (Cap.486).
2.5. “Personal Data” has the meaning ascribed to it under the PDPO.
2.6. “Our Website” www.lovepluscare.com
2.7. “Registered Customer” means our customer who has registered for an account in Our Website.
Personal Data: why and what we collect
3. In order for you to become a Registered Customer and to enjoy our products and services, it is necessary for you to provide us with certain Personal Data as indicated at the time of collection. We may also ask for other information which helps us to offer you tailored products and services. The types of Personal Data we may collect include your name, telephone number, address, email, etc.
4. We shall have the right to collect, hold, process and/or use, the Personal Data in the Database for the purposes as set out in, and in accordance with, this PICS. If you are unable or unwilling to provide us with complete and correct Personal Data, we may not be able to provide or continue to provide our products and services to you.
Use of your Personal Data
5. You agree that the Personal Data provided by you to us and all information relating to the use of Our Website may be used and retained by us for:
5.1. processing your application as a Registered Customer;
5.2. providing you with our product or services;
5.3. the normal management, operation, and maintenance of Our Website;
5.4. providing you with information of our products and relevant benefits;
5.5. processing your order for purchases, including verifying your payment details/status;
5.6. designing new or improving existing products and services to you;
5.7. investigation of complaints, suspected suspicious transactions, and improvement of services;
5.8. prevention or detection of crime;
5.9. disclosure as required by law.
6. With your consent or indication of no objection, we will use your Personal Data for direct marketing to you, by phone, email, SMS, post, or other media whether now known or available in the future .
7. We may disclose and transfer your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, marketing, logistics, telecommunications, professional or other similar services to us.
8. We may also disclose and transfer (whether in Hong Kong or abroad) to any of our actual or proposed assignees or transferees of our rights with respect to your Personal Data in connection with a re-structuring of our business, and/or merger (as between us and a third party), sale, or transfer (whether of assets or shares, in whole or in part), to use, hold, process or retain such Personal Data for the purposes mentioned in clauses 5 and 6 above.
Browsing information collected from you (Cookies)
9. We may use cookies and similar technologies to collect data about you when you visit the our website. Cookies are files that store information on your computer hard drive or browser that we can recognize that you have visited our website before. We may use cookies make our website easier for you to use and to give you the best possible experience on our website, by evaluating the use of our website and reviewing your browsing and shopping habits, personalizing your website experience.
10. Types of data we may collect from you when you visit our website include:
– information about the type of browser you use;
– details of the web pages you have viewed;
– your IP address;
– the hyperlinks you have clicked; and
– the websites you visited before arriving at our website.
11. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to use or activate all of the functions and services of our websites.
Your rights in relation to your Personal Data
12. You have the right to:
12.1. check whether we hold any of your Personal Data;
12.2. access your Personal Data held by us;
12.3. require us to correct any Personal Data which is inaccurate;
12.4. ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;
12.5. opt out from receiving direct marketing materials from us at any time.
Any request for the above shall be in writing (sent by post or email) and addressed to:
Atease Healthcare Limited
Customer Service Department
Unit 107, United Building, 17–19 Jubilee Street, Central, Hong Kong
Email address: csd@atease-ok.com
For enquiries, please contact Our Customer Hotline, which can be found on Our Website.
13. In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.
Protecting your Personal Data
14. We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.
15. Our Website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.
Miscellaneous
16. Nothing in this Privacy Policy Statement shall limit your rights under the PDPO.
17. If there is any discrepancy or conflict between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.
18. This Privacy Policy Statement shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.
19. We may change this Privacy Policy Statement from time to time by posting an updated version on the Our Website.